The cardholder servicing website for this card program has now been disabled. For assistance, please call the number on the back of your card or 1-866-760-1543 and follow the prompts. The interactive voice response system (IVR) can supply your balance, last 5 transactions, help with your PIN, disputes or cards that are lost or stolen, and connect you with a live agent.
Terms & Conditions (Cardholder Agreement)
If you currently hold a VCIB Visa Reloadable Prepaid Card, you have Purchase Security and Extended Warranty insurance¹ on most items purchased with your card.
Eligible for those who are at least 19 years old, live in British Columbia, and have a BC address.Learn more
Cards are issued by Vancity Community Investment Bank, a wholly owned subsidiary of Vancouver City Savings Credit Union.
Funds loaded on the Card do not expire. Card balance is not CDIC insured.
¹Insurance is underwritten by American Bankers Insurance Company of Florida. Details of your coverage, including definitions, benefits, limitations, and exclusions are in the Certificate of Insurance provided with your card. Keep your Certificate of Insurance in a safe place with your other valuable documents.